Fair questions, straight answers.

An AI chat receptionist for small service businesses. It answers customer questions instantly using your real business facts (services, pricing, hours), captures booking requests, and emails you the details — all from a chat window, not a phone line.

It only answers from the facts you've given it — if a customer asks something outside that, it says a team member will follow up rather than guessing. It's also hard-coded to never promise refunds, discounts, or guarantees. Try to break it on the demo page — that's exactly what it's there for.

Usually within 30 minutes of finishing the onboarding form. Setup is fully self-serve and client-side, so nothing waits on manual review — your receptionist builds itself as you fill in the form and goes live the moment you're done.

Your business name, a list of services and prices, your hours, a booking link if you already have one, and a sense of the tone you want (warm, professional, casual). If you have a website, you can also let Axilo pull services and hours from it automatically.

No. If you don't have one, Axilo hosts a standalone chat page you can link to from anywhere — your Instagram bio, Google Business Profile, a text message. If you do have a website, you get an embeddable chat bubble instead.

Copy the one-line embed snippet from your account page and paste it into your site's HTML (most site builders have a spot for a custom code snippet). It loads your receptionist in an isolated chat bubble — no developer required for most setups.

Yes. There's a live demo on this site, and a free trial lane with a limited number of lifetime interactions so you can put your own questions to it before committing to a plan.

You do, through the self-serve setup wizard — nobody manually builds it for you. The founder built and hardened the guardrails every receptionist runs on (never inventing prices, never promising refunds, resisting injection attempts), and is still who you reach directly if anything needs a human — see “Who's actually behind Axilo?” below.

Your receptionist builds itself as you go and goes live immediately, usually within 30 minutes. You get a live preview to try yourself, plus your embed snippet or hosted chat link, before you ever share it with a customer.

Each Axilo account represents one business configuration — one set of hours, services, and booking link. If your locations genuinely differ (different hours, different services), you'll want a separate account per location — reach out first to talk through pricing for that.

Yes, any time, from your account page's bot editor — business description, services, hours, tone, booking link, and an extra “knowledge” field for anything else customers commonly ask. Changes apply as soon as you save. This self-serve editing is available on every plan; Standard and Premium also include unlimited configuration tweaks done for you, the same day, if you'd rather not do it yourself.

Yes. Paste your URL during onboarding or in your account, and it scans the page and pulls out a services list and hours for you to review before saving. It only extracts what's actually written on the page — it doesn't invent anything.

Yes. Pick or describe a tone — warm, professional, casual, whatever fits your brand — during setup, and every reply follows that style.

English and Arabic, including Arabizi (informal Latin-script Arabic). By default it mirrors whichever language a customer writes in; you can also pin it to always reply in one language.

Anything customers commonly ask that isn't already a service, price, or hours field — parking instructions, what to bring to an appointment, your policies, and so on. Keep it factual: the receptionist is hard-coded to never make promise-style commitments (refunds, discounts, guarantees) no matter what's written there.

It only ever answers from what you've entered — if it's wrong, the source data is wrong. Correct it in your account page and every conversation from that point on reflects the fix. Past conversation transcripts stay as a record and aren't rewritten.

When a customer wants to book, your receptionist collects their name, email, and requested time, then emails you the details right away. It doesn't silently confirm a slot on your calendar on its own unless you've connected calendar sync.

Yes, on Premium — for your busiest or most particular scenarios (a specific intake sequence, for example), built directly with the founder rather than through the self-serve editor.

Yes — your account page has a live preview of your own bot, running the exact same engine your customers talk to.

Essential is $149/month, Standard is $249/month, Premium is $399/month (USD), billed monthly. Paying annually gets you 2 months free on any tier. Prices are shown in USD by default and switch automatically to AED for visitors in the UAE.

Essential is the core chat receptionist plus booking capture. Standard adds automatic appointment reminder emails, unlimited configuration tweaks applied the same day, and the WhatsApp and email auto-reply channels once they launch. Premium adds priority support, custom conversation flows, a monthly summary report, and the Instagram DM and Facebook Messenger channels once they launch.

Yes — reach out and the founder will move you to a different tier. Plan changes aren't a self-serve toggle in your account today, so a quick message is the fastest way to switch.

It's 2 months free compared to paying monthly for a full year — a good deal if you're confident you'll stick around. Monthly is the lower-commitment option if you're still deciding.

Click Start on a plan from the pricing page, and you'll get a card-based checkout link, typically the same day. Payment runs through Axilo's payment processor (Lemon Squeezy); a receipt is generated automatically.

Not mid-cycle on an active subscription. If Axilo's pricing changes generally, it would apply to new signups or take effect at your next renewal at the earliest — never retroactively to a period you've already paid for.

Each plan includes a monthly interaction allowance sized for typical usage at that tier. If you expect high volume, mention it before signing up so you start on the right tier.

Reach out — the founder can arrange additional capacity or move you to a higher tier. You won't be cut off from customers without a heads-up.

No — Axilo doesn't offer refunds or money-back guarantees. You can cancel any time and you won't be billed again after your current period ends. If something feels off, message first; most issues are quick to sort out without needing to cancel at all.

Yes — one is generated automatically with every payment through the checkout provider. Check your email, or your account's billing history.

The website chat widget — either embedded on your own site or the hosted no-website chat page — is live today. WhatsApp and email auto-reply are coming soon as Standard features; Instagram DM and Facebook Messenger are coming soon as Premium features.

It's in active development, without a fixed date — Axilo would rather not promise a date it can't fully control (part of the process depends on WhatsApp's own business verification). Existing Standard and Premium clients get it included once it's ready, no separate purchase needed.

No, by design. Chat is the channel Axilo does well, and phone support isn't offered.

No. WhatsApp (coming soon) is the messaging-app channel; plain SMS isn't offered.

Not yet — Instagram is planned as a Premium channel once it launches, but it isn't live today.

Not yet — Facebook Messenger is planned as a Premium channel once it launches, the same timeline as Instagram.

Not yet — email auto-reply is planned as a Standard feature once it launches. Today, the chat widget on your site or the hosted page is where your receptionist talks to customers.

The embed is a standard look today; position and branding aren't self-serve customizable yet. If you need something specific for your site, reach out.

If you suspect your snippet is running somewhere you didn't authorize, reach out right away — this is an area the founder actively watches for and can lock down on your account.

It collects the customer's name, email, and requested time during the conversation, then emails you the details immediately so you can confirm. It doesn't silently finalize a booking on your behalf.

Yes, on Standard and Premium — automatic reminder emails go out ahead of a booked appointment to help cut down on no-shows.

Yes, if you connect Google Calendar sync from your account page: share your calendar with the address shown, paste your calendar ID, and verify ownership with a short code from a temporary calendar event. Once connected, confirmed bookings sync to your calendar and it avoids booking over existing events.

No — your business can't end up with two active bookings for the exact same slot, and with calendar sync connected it also checks against your real calendar before confirming.

Handle that directly through your own calendar or booking process. Axilo captures the booking request and notifies you, but it doesn't manage cancellations or reschedules of an existing booking today.

Your receptionist asks a couple of short clarifying questions instead of booking it outright, then flags the conversation and emails you directly so a person can put together a proper quote.

Reminder emails (Standard/Premium) are the current no-show mitigation. There's no deposit or prepayment enforcement today.

Yes — whatever you enter as services and pricing in setup is exactly what it quotes customers. It won't invent a price or a service you haven't listed.

In Axilo's database, with every business's data kept in its own isolated space. Access is denied by default and only granted explicitly to that business's own account — one client can't reach another's data even by accident.

Yes — every client gets a data-processing agreement as part of onboarding.

Yes — every conversation is logged so you (and only you) can review exactly what your receptionist said, from your account's conversation monitor.

No. Tenant isolation keeps one business's data invisible to another's account by default — it's enforced at the database level, not just hidden in the interface.

No — your business and customer data isn't sold or shared for marketing purposes. It's used only to run your receptionist.

Yes, necessarily — that's how any AI-powered receptionist generates a reply: the conversation and your business facts are sent to a language model to produce the response. Your data isn't resold or repurposed beyond what's needed to answer your customers.

Yes — reach out after cancelling and the founder will handle a data-deletion request directly. There's no self-serve deletion button today.

Compliance is taken seriously — tenant isolation, default-deny access, and signed data-processing agreements are the technical and contractual foundation. If you need a specific compliance attestation for your own business, reach out and ask directly.

No — Axilo doesn't process customer payments; it only captures booking details (name, email, requested time), never card data. Your own subscription payment to Axilo goes through a separate payment processor and isn't stored by Axilo directly either.

First make sure you're testing on the live, published page rather than a cached preview. If it still doesn't reply, it's designed to show a “technical difficulties, leave your email” message rather than fail silently — if you saw that, it already has your note and someone will follow up. Otherwise, email the founder directly.

It only answers from what's in your setup, so either the source info was wrong or missing, or the question was outside what it's been told. Check your account's conversation monitor to see exactly what it said, then correct the underlying info if needed.

Replies are near-instant under normal conditions. If the primary AI provider is briefly unavailable, it automatically retries on a backup so the customer still gets a real answer instead of an error — that fallback occasionally adds a couple of seconds.

Check spam/junk first, then check your account's conversation monitor to confirm the booking actually completed (name, email, and time all captured). If it did and no email arrived, contact the founder.

Login uses a magic link sent to your email — no password to forget. Request a new one from the login page; if it doesn't arrive, check spam, then contact the founder to confirm the email on file.

Confirm the embed snippet is actually in your site's published HTML (not just saved in a draft or staging version), and that no site-wide script blocker is stripping it. If it's still not appearing, send your site URL to the founder.

Yes — from your account's conversation monitor, “take over” any live thread. Your receptionist pauses automatically and whatever you type goes straight to the customer.

The system is monitored and issues are typically caught quickly. If a widget can't reach the service, customers see a calm message asking for their email instead of a broken page — so you don't lose the lead even during a rough patch.

Use the “Ask something else” chat bubble on this page, or email the founder directly — a real person reads every message.

Cancel any time — from your account page, or just by asking. It stops at the end of your current billing period, with no exit fees.

You can cancel any time, but an annual plan runs out the year you already paid for rather than stopping immediately or refunding the unused months.

It stops answering customers at the end of your paid period. Your data isn't deleted automatically — see the data & privacy section if you want it removed.

There's no separate “pause” plan today — canceling and signing up again later is the current option. If you're a seasonal business with a specific situation, ask the founder directly.

Yes — sign up again whenever you're ready. Your prior configuration isn't guaranteed to still be there, so budget a few minutes to reconfirm your business details.

Contact the founder directly for now — there's no self-serve email-change option yet.

Today it's a single login per business. If you need shared access, share the login credentials between your team, or ask the founder about your specific situation.

Contact the founder directly with a way to verify you own the business (ideally through a different, verifiable channel) so account access can be restored safely.

Salons and barbershops, fitness studios and gyms, auto shops and garages, real estate agencies, home services (cleaning, maintenance, moving), food and retail, and similar non-health service businesses.

It's a deliberate, hard compliance policy, not a technical limitation. Dental practices, med-spas and aesthetics clinics, physiotherapy and chiropractic practices, wellness clinics, pharmacies, doctors' offices, and any facility that would involve patient or health data aren't onboarded, however the request is worded. Salons, fitness studios, auto shops, real estate, and similar businesses are welcome.

If there's any real patient- or health-data angle, the honest answer is no. Reach out and describe your business before assuming either way — it's better to ask up front than to get onboarded and then have to be turned away.

No — Axilo works with service businesses generally. The UAE is where the founder is physically based, not a restriction on who can sign up.

One founder, who personally builds, configures, and tests every client's receptionist. You get the reliability of a platform with a real human who actually answers when you write in.

Just the founder today — which means direct, fast answers instead of a ticket queue, with the honest tradeoff that it's one person, not a round-the-clock helpdesk.

Yes — replies mirror the customer's language, including Arabic and Arabizi (informal Latin-script Arabic), and chat bubbles render correctly right-to-left.

The non-health service-business focus is deliberate for now. If your business type isn't listed above and doesn't touch health data, reach out — it may still be a good fit.