FAQ
Fair questions, straight answers.
Will it say something embarrassing to my customers?
It answers only from the facts you give it. If a customer asks something outside that, it says the team will follow up rather than guessing. It's also hard-coded to never promise refunds, discounts, or guarantees. Try to break it on the demo page; that's what it's there for.
How fast is "live in 3 to 5 business days"?
That's our honest typical range, counted from when you complete the onboarding form. It's a good-faith estimate, not a contractual deadline. Most of the time is us testing your receptionist against awkward questions before it meets real customers.
Does it handle phone calls or WhatsApp?
Phone calls: no, by design. Chat is where Axilo is excellent, and we'd rather be excellent at one thing than mediocre at five. WhatsApp messaging is coming soon — it's in active development and existing clients will get it as an upgrade. SMS and Instagram replies aren't offered.
What happens to my customers' data?
Every business's data is kept fully separate, access is denied by default unless explicitly granted, and every client signs a data-processing agreement with us. Conversations are logged so you can review what your receptionist said.
Can I change my prices or hours later?
Yes. Configuration tweaks are included in the subscription. Send the change; your receptionist knows it within the day.
Why don't you work with medical facilities?
Health data carries legal obligations we take seriously enough not to touch. Our compliance policy excludes medical facilities entirely. Salons, fitness studios, auto shops, real estate: welcome.
What if I want to cancel?
The subscription is monthly; cancel anytime and it stops at the end of the billing period. The annual plan runs its year. No exit fees, no lock-in games.
Who's behind this?
A founder who builds and runs every receptionist personally. You get the machinery of a platform with a human who answers.